At Thomson Properties, we’ve seen others adopt elements of our service and branding over the years – and we take this as a compliment. But there’s one thing that can’t be copied: our culture.
It’s our culture that shapes who we are and how we work. It defines our standards, drives our behaviour, and ultimately sets us apart.
Here are a few principles woven into the fabric of everything we do:
This is what makes Thomson Properties more than just a kitchen and bathroom fitting company – it’s what makes us unique.
And if you’d like to see that transparency for yourself rather than simply take our word for it, you’re welcome to. It’s why we built our Knowledge Centre: an honest, jargon-free library of answers to the questions homeowners actually ask us – including the ones many companies would rather avoid, like what a project really costs and what can go wrong, and how we put it right. We’d far rather you felt completely informed before you ever commit to us. That, to us, is what radical transparency looks like in practice.
Established in 2005, we are a small, distinctive, award-winning company specialising in kitchen and bathroom refurbishment across Surrey and West Sussex.
Prior to starting Thomson Properties, we had felt that there was a huge shortage of building companies offering anything beyond a certain level of service. Everything we now do is about challenging this status quo. Yes, we are passionate about fitting beautiful kitchens and bathrooms, however, we are just as passionate about how we do it and about the customer journey along the way.
Our consistent track record on Houzz, Google and Checkatrade demonstrates that we are trusted by hundreds of happy customers, and we are extremely proud to have earned several awards for outstanding customer service.
We are members of the Guild of Master Craftsmen and are registered with the Chartered Institute of Plumbing and Heating Engineers.
We are fully insured and all workmanship on new installations is guaranteed for three years.*
You may also upgrade your guarantee with us to an insurance-backed guarantee, for a nominal administration fee.
Our fitters are DBS checked.
*see our Charter for full details
We want to help you make an informed decision in appointing the best team for the job, and most importantly, the one that’s right for you and your home. With this in mind, and from our experience, we find that people tend to worry about the same issues…
We all know that property refurbishment can be expensive. So naturally, one of the biggest concerns for customers are the costs spiralling out of control…
You can be confident that the estimate we give you is accurate and you won’t pay a penny more unless you ask us to carry out additional work, or there are unforeseen issues that require our attention.
Where unforeseen issues do arise we will inform you immediately. We will then only proceed with any significant remedial works when given the go ahead and we will keep you updated regarding any additional costs every step of the way.
All of our rates are clearly outlined in our Charter.
We understand that having contractors in your home can feel intrusive and uncomfortable. So, of course, another big concern is how long the project will take…
We will discuss a schedule of works with you so that you can see how long the project will take and follow the phases throughout the process.
We are acutely aware of the bad name builders have been tarnished with over the years, therefore it is only natural that customers will be fearful of being taken advantage of by “cowboy builders”.
We’ve been trading for nearly 20 years and have many delighted previous customers who will be only too happy to speak to you and put your mind at rest. Alternatively, please view our Checkatrade page to see our latest customer testimonials.
Nobody wants to come home to a house that’s a mess! A big issue for many people is the level of cleanliness and tidiness of their builders…
We will discuss a schedule of works with you so that you can see how long the project will take and follow the phases throughout the process.
*see our Charter for full details
Inviting someone into your home to carry out a kitchen or bathroom renovation is a big decision.
It isn’t just about choosing tiles, taps or finishes. It’s about trusting someone with your home, your time, your routine and, ultimately, your peace of mind.
Most people begin a renovation hoping for a beautiful finished space, but they also want something equally important: to feel listened to, respected and looked after throughout the journey.
Sadly, many homeowners worry about being let down by tradespeople who don’t communicate, don’t take care, or don’t deliver what they promised. Those concerns are understandable, and they’re exactly why we believe doing things the right way matters.
At Thomson Properties, we believe people should always come before projects. The quality of the finished room matters, but so does the experience along the way — the communication, the respect shown, and the care taken throughout the process.
A phrase that has always resonated with us is:
For us, that means treating every customer, colleague and person we have the privilege of serving with honesty, kindness and respect.
We also believe that businesses have a responsibility to give something back where they can. Through Thomson Properties, we are proud to support several charities and causes that are close to our hearts.
Some of the organisations we currently support include:
From time to time, when we carry out small additional works for customers, we may invite them — entirely at their discretion — to make a donation directly to one of these charities instead of paying us.
Every customer who chooses Thomson Properties helps us continue supporting these causes, and for that we are sincerely grateful.
